FAQ

Storing Your Chocolates:

-Truffles should be kept in a cool, dry place, ideally at a temperature between 55-75°F and out of direct sunlight.

- Placing your chocolates in the refrigerator can cause your chocolate to bloom. Chocolate bloom is a haze that shows up on the surface of chocolate. Though chocolate bloom does not affect the flavor, it does affect the visual appeal. If you must refrigerate your chocolates, first place them in a sealable bag. Chocolates should remained sealed in the bag until removed AND brought back to room temperature.

Shipping Policy

All orders placed before 4:00 PM will be processed and shipped the following business day. All orders placed after 4:00 PM on Friday, Saturday or Sunday, will be shipped the following Monday, barring no Federal Holiday.

Brugge Chocolates ships within the United States.

If temperatures are to exceed 75° F, we HIGHLY recommed the purchase of our Ice Pack Bundle as well as choosing Next Day Air, or a service that will deliver your chocolates overnight. With the purchase of our Ice Pack Bundle, your chocolates will be sealed in a ziplock bag to protect from condensation and moisture, the chocolates are then packed along with the ice pack in a insulated foil package before placing them in the shipping box. While Brugge Chocolates does not guarantee your items will arrive unmelted, we have successfully shipped using this method (including Next Day Air) to Texas with temps in the upper 90's.

USPS and UPS have permission to leave your package at the delivery address. Brugge Chocolates is not responsible for missing, stolen or damaged packages after they are delivered to the address specified by the customer, nor for orders delayed or returned due to incorrect or undeliverable addresses. Please ensure that your shipping address is correct before submitting your order.

During the busy holiday months of November, December and February, our lead time for processing orders may increase up to 5 business days. In addition, please allow up to 10 business days for processing large or custom orders. Please contact us at (425) 882-4722 to discuss the details for the processing and delivery of your large or custom order.